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Bear Smiles - Personalized Photo Gifts

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Bear Smiles - Personalized Photo Gifts FAQs

How are hospital shipments handled?

Due to the large number of undeliverable or lost packages to hospitals we will no longer be refunding any money due to a lost or undeliverable shipment. If you have a friend or loved one that lives nearby please provide their shipping address to have the package personally delivered to the patient.

When will my order be shipped?

All of our photo gift bears are shipped no later than the next day via USPS Priority Mail. Most of our shipments arrive within 4 days.

How long will it take to receive my Bear Smiles order?

Our photo bears are usually shipped no later than the next day. The overnight shipments will arrive within 1-2 days. Our Priority Mail shipments will arrive somewhere within 2-4 days.

How will I know my order has been shipped?

You will receive an email from Bear Smiles stating that your bear photo gift has been shipped and will include the tracking number. You will also be able to log back into the website to track your orders and past orders at any time.

Can I upload my own artwork?

Absolutely! We encourage you to be creative! Upload anything... photo's, artwork, or a funny image! It's up to you to design your very own personalized teddy bear gift.

Do I have to pay sales tax?

Only orders shipped from or being shipped to the state of California are charged a 7.75% sales tax. All other states pay NO sales tax!

Can I change or cancel an order?

If we haven't shipped out the order yet, you are more than welcome to cancel or change the order. We want you to be happy with your personalized teddy bear!

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Personalized Photo Gifts!

Click HERE to Order a Photo Bear Gift Today!

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Create Your Bear!

1Choose a Darling Teddy Bear!

2Upload your Photo or Select an Image!

3Add FREE Candy and/or Gift Wrap!